Shipping/Returns/Exchanges

Shipping Policy

Items usually ship in 7-14 business days, however due to complications regarding the COVID-19 virus orders may take 2-3 weeks to process and ship. 

Inclement weather conditions, limited product availability, extended holidays and/or heightened demand may at times impact shipping time frame. Customers will be notified by email or phone if aforementioned circumstances will affect the general delivery schedule of their purchase.

Inconsistent shipping and billing addresses may also impact shipping time frame due to extended order verification process. Customers will be notified by email, text or telephone if authorization prior to shipment is necessary.

International Customers

Please allow an additional 1-2 weeks shipping time for International orders.

All orders are shipped via USPS. Rates are calculated through USPS calculator. International orders are shipped USPS Flat Rate. All applicable customs fees, taxes and duties are the sole responsibility of the customer.

Customs authorities require that we state the retail cost of your order directly on your package. Please contact support@shopblackmelrose.com if you have any questions.

Returns & Exchanges

All sales are final. No refunds, unless you purchase Seel Return Assurance.

All items purchased are final sale, thus we cannot offer returns for refunds for these items, unless you purchase Seel Return Assurance.  You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is final sale. You can learn more about Seel Return Assurance here

We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange.  Please contact support@shopblackmelrose.com

We thank you for understanding this policy!